TQM stands for Total Quality Management and ISO is an international standard. These two terms might look similar but they mean very different things. Both TQM and ISO are management systems that emphasize processes, procedures, and organizational structures in order to increase the efficiency of a company or organization. However, TQM and ISO have different features which makes them suitable for different kinds of organizations. Read this article to know more about the difference between TQM and ISO.
What is TQM (Total Quality Management)?
TQM is an approach to managing an organization that attempts to improve customer satisfaction and retention through quality improvement activities, which are designed to achieve excellence in all the processes of an organization. The main objective of TQM is to improve the quality of products and services by focusing on processes, not just the products. The main features of TQM are as follows:
- Defined customer requirements, essential variables, and essential characteristics of the product.
- Established the organization’s quality policy and defined the quality objective for each process.
- Established the system for implementing the quality management policy.
- Established the quality control system.
- Established the review process of the quality control system.
- Defined the responsibilities of the management team
- Established a communication system with customers.
What is ISO (International Standards Organization)?
ISO (International Standards Organization) is an international organization that provides international standards and guidelines. It works with standard-setting organizations in various industries and industries to develop standards and guidelines. There are currently more than 3,000 ISO Standards. ISO has standards that are relevant to organizations, products, and services. These standards provide guidelines and best practices for organizations to make sure they are operating in accordance with the requirements of the customers.
ISO is an independent, not-for-profit organization that works with customers, stakeholders, and standard-setters to develop standards and guidelines. The main feature of ISO is that it works to improve business performance, reduce risk, and increase organizational performance by establishing standards and guidelines.
Difference between Total Quality Management and ISO
Objectives of quality management – Quality management is the process of making sure that the organization’s products and services meet customer requirements. It involves identifying the customer requirements, essential variables, and essential characteristics of the product. The main objective of quality management is to achieve customer satisfaction.
Objectives of ISO – ISO standards are useful for improving business performance, reducing risk, and increasing organizational performance. There are currently more than 3,000 ISO Standards.
Process of quality management – The process of quality management is designed to improve customer satisfaction by focusing on the processes of the organization. It involves defining customer requirements, essential variables, and essential characteristics of the product. It is designed to achieve excellence in all processes. It is also used to improve the quality of the product.
Process of ISO – ISO standards is useful for improving business performance, reducing risk, and increasing organizational performance. ISO also develops international guidelines and standards.
Advantages of TQM
- Sustainable – A company that operates with TQM can sustain the quality of its products and services over time. The key to sustaining is to give employees the tools they need to succeed. In particular, they need to understand and be accountable for the processes they use.
- Better customer satisfaction – The main advantage of TQM is that it aims to improve customer satisfaction. This can be done by identifying the customer requirements, essential variables, and essential characteristics of the product. The company can then use these to improve the quality of the product.
- Increase innovation – TQM is based on the idea that people are the key to success. Therefore, it is designed to encourage employees to develop new ideas, solve problems, and think outside the box. This results in increased innovation and more creativity.
- Increase employee engagement – One of the best ways to improve customer satisfaction is to engage employees. TQM creates an environment that encourages employees to feel a sense of ownership and responsibility for the company’s success. This encourages them to stay engaged with their work.
- Increase organizational performance – Another advantage of TQM is that it increases organizational performance. This is because it focuses on processes, not just products. Therefore, when quality management is used, there is an increase in customer satisfaction, employee engagement, and innovation. This all leads to an increase in organizational performance.
Advantages of ISO
- Objectives of quality management – ISO standards are useful for improving business performance, reducing risk, and increasing organizational performance.
- Objectives of ISO standards – ISO standards are useful for improving business performance, reducing risk, and increasing organizational performance.
- Process of quality management – The process of ISO standards is designed to improve customer satisfaction by focusing on the processes of an organization. It involves defining customer requirements, essential variables, and essential characteristics of the product. It is designed to achieve excellence in all processes. It is also designed to make sure the system is implemented correctly.
- Process of ISO standards – The process of ISO standards is designed to improve business performance, reduce risk, and increase organizational performance.
- Establishing systems – The key to operating a successful company is to have a well-defined system. ISO standards are useful for making sure the system is defined properly. It is also designed to make sure the system is implemented correctly.
Conclusion
TQM stands for Total Quality Management and ISO stands for International Standards Organization. These two terms might look similar but they mean very different things. TQM is an approach to managing an organization that attempts to improve customer satisfaction and retention through quality improvement activities, which are designed to achieve excellence in all the processes of an organization. The main objective of TQM is to improve the quality of products and services by focusing on processes, not just the products.
ISO standards are useful for improving business performance, reducing risk, and increasing organizational performance. There are currently more than 3,000 ISO Standards. ISO has standards that are relevant to organizations, products, and services. These standards provide guidelines and best practices for organizations to make sure they are operating in accordance with the requirements of the customers.
